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TERMS AND CONDITIONS
 

Snow Scholars Mission:

“To provide college students flexible and high-paying jobs focusing on leadership, management, and accountability while strengthening relationships with locals in their college town communities."

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Statement​

  1. By clicking the checkbox on the third page of the sign up form, or by agreeing to have a team member sign you up on the sign up page, you agree to have read and understood this document, and will adhere to the expectations written. 

 

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Contact Information

Phone Number 

  1.  From 6am to 5pm CST, our phone number is readily available to assist you with sign up information, changing the special notes about your property, billing, and to ask questions about your service. Madison residents can save the phone number (608) 400-4555. Minneapolis residents can call (612) 400-8700.

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Email Address 

  1.  From 6am to 5pm CST, our email is available to assist you with sign up information, changing the special notes about your property, billing, and to ask questions about your service. The email is info@snowscholars.com.

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Live Chat 

  1.  From 6am to 5pm CST, our live chat is readily available to assist you with sign up information, changing the special notes about your property, billing, and to ask questions about your service. The live chat is accessible at snowscholars.com.

 

Overview, Coverage, and Hours

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Radius

  1. Snow Scholars Services a specific and exclusive general radius of 3 miles around campus. Visit www.snowscholars.com and click on your campus to see the specific neighborhoods we service. 

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Service

  1. Your general service, depending on which plan you choose, will all consist of the following:

    1. Coverage at your specific height of snowfall (0.5, 1, and 2 inches).

    2. Snow removal coverage from a specific date range.

    3. Snow removal that covers specific areas selected during sign-up including: front/back driveway, sidewalk, front/back walkway, side walkways, front stairs, back stairs, front/back patio, front/back deck. Any additional clearance beyond these selected areas is not your Snow Scholar’s responsibility and may incur extra charges if requested.

    4. Free application of your salt or sand on specifically designated areas (SAME AS ABOVE). Salt or sand must be provided by the homeowner and made available for your Snow Scholar to use before their arrival. We recommend you leave your sand or salt in a noticeable area (front porch), to avoid your Snow Scholar not being able to find and place it for you. If your Snow Scholar cannot find it within reason, their work can be marked complete. 

    5. Coverage of your property within 12 working hours (6am-9pm) as soon as the snow stops for the day and has reached your agreed upon snowfall height. 80% of homes are cleared within the first 6 hours. Exceptions due to school or other student responsibilities may occur. See the  “Dates With Hours Exceptions” below for more exceptions. 

    6.  If your Snow Scholar cannot complete their work within this 12 hour time frame (or end of day), we have the aforementioned customer service team available via phone, email, and live chat.  

 

Determination of Snowfall Heights

  1. A combination of NOAA, The Weather Channel, and in person measuring (located in the center of your college town) are used to determine the official height of the snowfall.  


The Plans We Offer

Full Season

  1. Coverage from 10/01 to 05/15 of the calendar year.

  2. A flat rate price per snowfall, determined by the price calculator: 8 cents per square foot for 0.5 and 1 inch plans, and 11 cents per square foot for the 2 inch plan.

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Vacation Plan

  1. For Driveway & Sidewalk Walkway:

    1. Minimum charge for a space of 3 car lengths x 1 car width is $249 (2 days to 2 weeks). Each additional week is +$75.

    2. Anything larger than 3 car lengths x 1 car width is $329 initially, with a weekly charge of $75 thereafter.

  2. For Sidewalk Only:

    1. 2 days to 2 weeks coverage is priced at $150. Each additional week is +$50.

  3. For Driveway Only:

    1. 2 days to 2 weeks coverage for spaces of 3 car lengths x 1 car width or less costs $199.

    2. Anything larger incurs a charge of $249 initially, with a weekly charge of $75 thereafter.

  4. Additional Add-Ons:

    1. Customers requiring additional add-ons are charged +$10 per week.

 

Special Policies

Cars In Driveway

  1.  For liability reasons, we will not clear snow off of cars.

  2.  We will shovel around cars to allow you to safely access your vehicle(s). 

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External Snow

  1. Snow Scholars is not responsible for snow pushed back onto the property by blowing or drifting snow, the city or other independent snow plowing operations. Additional requests to clear such areas may be subject to an additional charge. 

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Inaccessibility

  1. If any part of the property becomes inaccessible due to parked vehicles, trash containers, or other uncontrollable obstacles, your Snow Scholar is not responsible for work in that area. Upon request, your Snow Scholar may return to these areas for an additional charge.

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What If Students Have Classes?

  1. Despite their studies, Snow Scholars clear 80% of homes within 6 hours of the snowfall ending! 

  2. During work hours of 6am to 9pm, if students have classes, they clear your homes before, during, and after their classes as quickly as possible. 

  3.  If your Snow Scholar cannot complete their work within this 12 hour time frame (or end of day), we have our customer service team available via phone, email, and live chat.  

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Dates With Hours Exceptions

  1.  Winter Break, New Years

    1. During these times we will have slightly fewer students. We have a reserve of students that will fill in. Additionally, students have much more availability to work and are given more homes to complete. Please be considerate of our unusual shoveling shortage at this time. 

  2.  Thanksgiving, Christmas, and Spring Break

    1. During these times staff will be limited. Our goal is to clear your homes within 24 hours of the snowfall ending on these dates, which complies with the city. 

    2. If you clear your own snow, you will not be charged the 33% transportation fee from Snow Scholars. A portion of our students are on break from their exams and your help is appreciated! 

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Other Delays

  1. Unusually severe weather conditions includes, but is not limited to a blizzard, multiple day snow events (or 2+ snow events in a week), extreme cold and/or wind chill, and icy conditions. During these times, our students will complete their work within the allotted time to not receive a fine from the city  (Usually 24 hours). The timeframe for city fines are commonly elongated during such times. 

 

Communication Before, During, and After Snow*

Before A Snow

Emails will be sent consistently before each snowfall to alert you that there may be potential snow above the agreed upon height (0.5, 1, or 2 inches). 

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During and After A Snow

Emails will be sent consistently during each snowfall to alert you that we have dispatched and the snow accumulation has reached the height that we agreed upon (0.5, 1, or 2 inches). We will also update you with weather information during and after a snowfall such as “there will be freezing temperatures, so expect your snow to be cleared by tonight” or “the snow is melting for the day due to high temperatures, so we will not be dispatching today.” If you would like for us to come out still, please send an email to info@snowscholars.com or reach us via live chat from 6am - 5pm CST. Madison residents can call us at (608) 400-4555 and Minneapolis residents can call us at (612) 400-8700.

 

Equipment

  1.  We recognize that so many companies use snow plows to clear your surfaces. We only use shovels and snowblowers because we respect the safety of your property and the silence of your home.

  2.  Shovels and snowblowers are provided by the college students themselves, so they are familiar with the equipment that they are using. 

  3.  Students watch training videos to avoid property damage and shovel edge to edge.

 

Billing

  1.  We use a secure and professional processor to store credit and debit card information that is utilized by thousands of retailers, grocers, and e-commerce brands. We can only see the last 4 digits of your card information, the expiration date, and security code. This allows for us to only charge your card on our site only and not use your card for any other purchases.

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Billing Times

  1.  For whole season plans, your card will be charged on the 1st of each month for the amount of snowfalls in the prior month. For example, if there are three snowfalls in January, then February 1 your card would be charged once for the three occurrences. 

  2. For vacation plans, your card will be charged within 24 hours of booking the service and will guarantee you a shoveler for the designated times.

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Charge Type

  1.  Full Charge – Job was completed as described.

  2. Melting Snow – A full charge will occur if less than 50% of the snow on your designated areas are melted. A half charge will occur if more than 50% of your designated area has melted.  It is important to prevent ice formation overnight due to lowering temperatures. Your Snow Scholar will clear what snow is there regardless of how much has melted. 

  3.  If you clear your snow before your Snow Scholar arrives in the agreed upon timely manner, excluding exception dates, a 33% charge will be incurred due to breach of contract.

 

City Fines

Receiving A Fine 

  1. If the snow was above the agreed upon height and was not cleared within 24 hours for any reason, we will pay the fine. Please ask us for the amount and send a picture of the fine. We will mail a check to you to compensate for our failed services. 

  2. If the snow was below the agreed upon height, the fine will be your responsibility to pay. We can adjust your plan to a lower height if receiving city fines is your concern.

 

Cancellation Policy

10-Day Notice Policy 

  1. The Customer may terminate the contract if Snow Scholars fails to meet their obligations, with a 10-day notice specifying the shortcomings. Upon termination after the 10-days, Snow Scholars will charge the customer for services rendered before termination and remove the customer from being serviced. Upon receiving the allotted payment, Snow Scholars will terminate all payment and credit card information. 

 

Insurance Plan

Policies

  1. General liability and per occurrence insurance is provided to the customer.

  2. No worker’s compensation is provided to the shoveler since they are independent contractors using their own shovels and snowblowers, working on their own time. 

 

Changes

  1. This contract may change before the beginning of the 2024-2025 winter season. Those who have clicked the checkbox on the billing page of sign up form will be notified of any change.

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