SNOW SCHOLARS TERMS & CONDITIONS

September 1, 2025 to Current​

 

Statement​

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By clicking the checkbox on the third page of the sign up form, or by agreeing to have a team member sign you up on the sign up page, you agree to have read, understood, and adhere to this set of terms and expectations.

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Contact Us By Phone & Email

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Our Snow Scholars support team is available to help with sign up information, changing property needs, billing, and to answer questions about your service. You can find the phone number for your local Snow Scholars branch here. Our phone hours are 5am to 8pm CST on snow days and 10am to 4pm CST on non-snow days. You can email us 24/7 at info@snowscholars.com for a very quick response. ​

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Overview Of Snow Removal Service

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• Service Types & Pricing: Whole season and vacation plan. Whole season is a pay per snowfall model (same price at any height of snowfall from September 1 to April 15). Vacation plans are for specific dates you need coverage, and payment is required upfront. Shovels and snowblowers are used, no plows!

• Dispatch Heights & Times: We dispatch at 1/2 or 1 inch depending on your plan, once the snow concludes. Per students' class schedules, historically we arrive in under 6 hours. Overnight shoveling may occur in colder temperatures to prevent ice build-up. For snowfalls above 8 inches, we dispatch twice. We may shovel overnight during colder storms. We perform these measures to prevent ice build-up. 

• Student Shoveling Staff: Local college students make up 80% of our workforce. The remainder are local adults who help in larger storms. All staff pass background checks. 

• Areas We Shovel: Driveways, sidewalks, front/back/side walkways/stairs/patios. 

• Restricted Areas To Shovel: Any areas that require specific or unlocked access including trash bin areas, backyard walkways and patios for safety reasons.

• Salt Or Sand Application: With the purchase of our pet and eco-friendly salt or sand bucket ($89.99, includes delivery and one free mid-season refill), Snow Scholars will apply the appropriate amount at no additional charge. Once receiving the bucket, please leave it in a visible area for us to access.

• Service Radius: 5–6 miles driving distance campus for efficient and reliable coverage.

 

Dispatching Policies

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• Weather Tracking: A combination of NOAA, The Weather Channel, and in person measuring in the center of your college town are used to determine the official snow height. 

• Final Say To Dispatch: Some storms may have wind gusts, rainfall, etcetera that will impact the safety of your home surfaces. With this, Snow Scholars has the final say to dispatch based on the height you selected. We require this for safety, city fines, and doing what is applicable to the majority of our customer base. You will receive email or text notifications when we dispatch.

• Cancelling A Dispatch & Snow Shoveled Upon Arrival: Cancelling a dispatch will incur a 50% fee of your snow removal cost (i.e. $75 job = $37.50). The same fee is in place if the snow is already cleared upon arrival. No fee applies if you cancel 24 hours in advance of dispatch or if we haven’t arrived within 12 hours. This policy ensures fair scheduling.​

• Cars In Driveway: We will shovel around your car(s). 

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Holiday Schedule & Special Policies

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• Thanksgiving, December 20 to January 5, and March 15 to 30: Our student shoveling staff will be limited during these dates for breaks. We have a reserve of local adult shovelers during these times. Please expect a small delay in shoveling during these dates. Please let us know if snow removal is immediate for you during these dates, so we can plan.

• Melting Snow & Icy Snow Policy: We do not dispatch during warm, non-accumulating snowfall to ensure meaningful service. If snow reaches your dispatch threshold and begins to melt but is followed by freezing temperatures, we will dispatch to prevent ice formation by morning.

• Potential Service Delays: Severe weather conditions may cause delays. These conditions may include but is not limited to a blizzard, 3+ snow events in a week, temperatures below -5, and unplowed city roads. The timeframe for city fines are commonly elongated during such times. 

• City fines: Snow Scholars does not assume liability for city fines, but we will work very diligently to make sure your services are comped and/or discounted for the next service.

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Optional Add-Ons For Service:

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• Priority Snow Removal: For +$19.95 per snow removal, you can be first on a student's route.

• Salt Bucket Purchase: For a one-time fee of $89.95, we will deliver one bucket of pet and eco-friendly salt. One refill mid-season and placing the salt after each snowfall is complimentary. 

• Brushing Car Windows: For $189.95, we will glove-wipe snow off one car for 15 snowfalls. 

• Snowbank Removal: For $49.95, we will return after the city has plowed to remove your snowbank. If the city plowed before we shovel we, will remove the snowbank at no fee. ​​​​​

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Billing Frequency & Procedures:

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• When Billing Occurs: Billing occurs after shoveling. Billing occurs prior to booking for vacation plans. 

• Credit Card On File: Credit or debit cards must be on file to receive any service. 

• Failed Payments: If a card payment fails, we may request updated payment information. You may call (612) 400-8700. A $10/day late fee applies, and service will be canceled immediately if we don’t hear from you.

• Security & Concerns: We use a third-party app that is secure and trusted among thousands of businesses.​​​​

• Gratuities: For snowfalls above 6 inches, a $5 gratuity will be added.

• Charge Types: Full charge applies if snowfall meets your threshold, even if melting begins. A 50% charge applies if snowfall is below your threshold but freezing temps follow, requiring dispatch to prevent ice. If you clear snow without notifying us and a student arrives within the 12-hour window, a 50% charge will apply.​​

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Cancellation Policy:

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• 10-Day Notice Policy: Customers may terminate service with a 10-day written notice if Snow Scholars fails to meet expectations. Charges will apply for any services provided prior to termination. Once payment is received, all billing and card information will be removed from our system.

• Final Cancellation Deadline: Customers have one month from sign-up to cancel for the remainder of the season. After this window, the 10-day notice policy no longer applies. Cancellations after one month will incur a $199 fee per property, billed to the card or invoiced via email.

• Why This Policy Exists: Each Snow Scholar is assigned a set number of homes for the season. Late cancellations limit our ability to reassign work and sign up new customers that may have had our service. 

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Release Of Liability:

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• Legal Statement: By engaging the services of Snow Scholars Inc, the Customer acknowledges and accepts all risks associated with snow and ice conditions on or around their property and fully releases Snow Scholars Inc, its employees, student contractors, affiliates, and representatives from any and all liability, claims, losses, or damages arising from snow removal services rendered before, during, or after a snowfall event. The Customer understands that snow removal services are performed based on specific snowfall thresholds and within a designated 12-hour response window after snowfall ends, and that conditions may continue to change beyond our control once service has been completed. Snow Scholars is not responsible for any snow or ice that reaccumulates due to weather conditions, including but not limited to wind-blown snow, drifting, or snow pushed onto the property by municipal plows, private plow operators, or other third parties. The Company is also not responsible for ice buildup caused by melting and refreezing after service, nor for injuries or damages resulting from such conditions. If the Customer requests additional clearance of areas impacted by these factors, such services may be performed at the discretion of Snow Scholars and will be subject to additional charges. The Customer accepts full responsibility for monitoring the condition of their property and acknowledges that even after snow removal, walkways, driveways, and other surfaces may remain slippery or hazardous due to residual snow, ice, or environmental factors beyond our control. Snow Scholars does not guarantee completely clear or ice-free surfaces and shall not be held liable for any slips, falls, injuries, property damage, or other incidents occurring on or around the Customer’s property at any time. By proceeding with snow removal services, the Customer affirms their understanding and acceptance of this Release of Liability and agrees that this release will remain in full force and effect for the duration of their service agreement. 

• Indemnification: BY CLICKING THE CHECKBOX ON THE THIRD PAGE OF THE SIGN UP FORM, OR ALLOWING A SNOW SCHOLARS CUSTOMER SERVICE MEMBER/MANAGER/OFFICER SIGN YOU UP ON YOUR BEHALF, YOU ARE WAIVING YOUR RIGHT TO LEGALLY PURSUE SNOW SCHOLARS FOR YOUR OWN FINANCIAL LOSS, ANY COMPANY LEAKS, PROPERTY/VEHICULAR/PERSONAL EQUIPMENT DAMAGE, ALL INJURIES, CONTRACT DISPUTES, AND ALL FORMS OF NEGLIGENCE. ANY PURSUIT SHALL TAKE PLACE IN A DOVER, DELAWARE COURT IF SUCH OCCURENCE ARISES. CUSTOMER GIVES SNOW SCHOLARS INC. THE RIGHT TO CHARGE A CREDIT/DEBIT CARD WITH PROOF FOR THE PRICE THAT WAS AGREED UPON SIGN UP/ANY ADDITIONAL CHARGES IN THIS CONTRACT ABOVE. 

• Changes: This contract may change before the beginning of the 2025-2026 winter season. Those who have clicked or authorized Snow Scholars staff to click the checkbox on the billing page of sign up form will be notified of any change.

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